Updated FAQs

Each product will be shipped from our headquarters in St. John's, Newfoundland, Canada. This means that our Canadian customers will not have import duties or additional fees. However, if you are ordering from the US and other countries, please be aware that these fees may be in place and will be required to be paid upon delivery. As these fees are out of our control and vary from country to country, we recommend that you search your local customs fees before placing an order.

This depends heavily on production and shipping time. Right now we are estimatingMay - June 2021.

DIOSA has been affected, like many other businesses, by COVID-19. The virus affected all facets of our company including production, shipping times and gathering materials.

Since our bags are being ethically produced in China we were also affected by the Lunar New Year which is a large holiday in most Asian countries and often shuts down factories for a month or more.

Most importantly, quality takes time and we want to make sure you are completely satisfied with your Maya Backpack. Our manufacturer is using their most experienced sewers which adds time to the production.

We created the Maya to be a fully functional, fashionable backpack that will help you carry you throughout your day, anything less would not do.
Anthropometrics body measurement was taken by an Occupational Therapist to determine the average width of a female back in order to design the strap that distributes the weight across the back.

We looked at shoulder breadth and considered all different body shapes and bone structures. Maya was created with combined good ergonomic design input. The adjustable, padded straps are key to comfort and custom fitting the bag to any body shape.

Ergonomic top handles allow for a correct neural spine squat when picking up the bag and less effort and distance to lift the bag than a typical briefcase-style.

FAQ