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Shipping policy

Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If there is a high volume of orders, postal service issues, or other extenuating circumstances impeding our ability to fulfill your order quickly, we will contact you with as much detail as we can provide. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Free local delivery is available for orders in the metro area of St. John's, Newfoundland and within Mississauga, Ontario.

Deliveries are made from during business hours, Monday through Friday between 9am and 5pm. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping

We offer international shipping.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DIOSA designs Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@diosadesigns.com with your name and order number, and we will look into it for you.

 

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