Answers to frequently asked questions are listed below, but feel free to reach out to us directly...
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FAQ
Common Questions
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If you have purchased an in-stock product your order will ship between 1-10 business days in Canada and 7-14 business days internationally. If you pre-ordered a product with us we will keep you updated on the status of your order through email.
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Our team works remotely so we’re able to continue working in our own safe environment. Anytime a product is handled, we ensure the environment is sanitary and gloves and masks are worn.
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DIOSA is proud to give 2% back of our annual sales. We have joined 1% for the Planet to help give back to environmental causes. We also give back 1% to women through charitable organizations.
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DIOSA aims to be environmentally friendly in all aspects of our company. Our Maya Backpack is made from vegan leather and recycled lining. We are learning every day about new eco-friendly products and materials to include in our future collections.
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Each product will be shipped from our headquarters in St. John's, Newfoundland, Canada. This means that our Canadian customers will not have import duties or additional fees. However, if you are ordering from the US and other countries, please be aware that these fees may be in place and will be required to be paid upon delivery. As these fees are out of our control and vary from country to country, we recommend that you search your local customs fees before placing an order.
Maya Backpack faq's
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This depends heavily on production and shipping time. Right now we are estimatingMay - June 2021.
DIOSA has been affected, like many other businesses, by COVID-19. The virus affected all facets of our company including production, shipping times and gathering materials.
Since our bags are being ethically produced in China we were also affected by the Lunar New Year which is a large holiday in most Asian countries and often shuts down factories for a month or more.
Most importantly, quality takes time and we want to make sure you are completely satisfied with your Maya Backpack. Our manufacturer is using their most experienced sewers which adds time to the production.
We created the Maya to be a fully functional, fashionable backpack that will help you carry you throughout your day, anything less would not do. -
Our team works remotely so we’re able to continue working in our own safe environment. Anytime a product is handled, we ensure the environment is sanitary and gloves and masks are worn.
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Here are a few things we do on your behalf whenever you purchase from our shop:
Give 1% to women's organizations such as empowerment centres in Guatemala.Hire weavers from Women Empowerment Centres in Guatemala to help create products.Inspire confidence in women through our stylish, functional products.
Plus you're supporting a woman entrepreneur! -
Our bag is 28L, with dimensions of approx. 16"H x 11"W.
The perfect size, it fits up to a 15" laptop and all other necessities. -
The outer shell is vegan leather and the lining is fabric made from recycled water bottles.
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To carry Maya as a crossbody bag, take the strap from the detachable clutch bag and attach it to the rings on the side of the bag. To carry briefcase style, simply take by the grab-and-go handle at the top of the bag. The backpack straps can be tucked away for a slick and stylish carry.
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Anthropometrics body measurement was taken by an Occupational Therapist to determine the average width of a female back in order to design the strap that distributes the weight across the back.
We looked at shoulder breadth and considered all different body shapes and bone structures. Maya was created with combined good ergonomic design input. The adjustable, padded straps are key to comfort and custom fitting the bag to any body shape.
Ergonomic top handles allow for a correct neural spine squat when picking up the bag and less effort and distance to lift the bag than a typical briefcase-style. -
Your favourite battery pack and charger will slip right into the bag. The interior pocket was designed for the DIOSA Nimble battery charger (sold separately) that is made of plant-based and recycled materials.